ServiceNow

Creates an incident report with a customised or default template on new/updated events.

Fields:

• Instance name (required)

• Client ID (required)

• Client secret (required)

• Refresh token (required)

Steps:

1. Signin/signup to servicenow - ServiceNow Developers

2. Select the ‘developer programme’ app on first signin

3. Standup a developer instance

4. Save the instance admin username & password.

5. Install & enable the oauth plugin for instance - Product Documentation | ServiceNow

   1. All > system applications > all available applications > all

   2. install & enable oauth 2 plugin

4. Create an endpoint for clients to access the instance - Product Documentation | ServiceNow

   1. All > System OAuth > Application Registry

   2. Create a new registry

      1. Select `Create an OAuth API endpoint for external clients` when prompted

      2. Give the registry a name & set the redirect url to “https://<your_instance_name>.service-now.com/login.do“

      3. Add an available auth scope / or create a new auth scope for this registry.

      4. COPY THE CLIENT ID & CLIENT SECRET.

5. Get the refresh token

   1. A useful post - ServiceNow Rest API OAuth returns not Authorized error

   2. In postman send a POST request with the following details

      1. Request type = POST

      2. URL = https://<your_instance_name>.service-now.com/oauth_token.do

      3. body = x-www-form-urlencoded

         1. grant_type = password

         2. client_id = from oauth registry above

         3. client_secret = from oauth registry above

         4. username = admin username

         5. password = admin password

6. Any alerts to the servicenow alert type can be found in the following path in servicenow.

   1. All > service desk > incidents