ServiceNow
ServiceNow is a multifunctional platform seen in many organisations. It frequently handles tasks related to asset management and service desk activities
Our ServiceNow integration will send a create a new ticket in ServiceNow Service Desk Incidents. The alert will show details on the event it relates to, and provide a link back to the event details in the seedata.io platform
Fields required are as follows:
Instance name (required)
Client ID (required)
Client secret (required)
Refresh token (required)
Step 1: Get your Client ID and Client Secret
Documentation by ServiceNow is available here : https://docs.servicenow.com/bundle/xanadu-platform-security/page/administer/security/task/t_CreateEndpointforExternalClients.html
Log in to you serviceNow instance and go to All > System OAuth > Application Registry
Create a new registry
Select `Create an OAuth API endpoint for external clients` when prompted
Give the registry a name & set the redirect url to “https://<your_instance_name>.service-now.com/login.do“
Add an available auth scope / or create a new auth scope for this registry.
COPY THE CLIENT ID & CLIENT SECRET.
Step 2: Get your refresh token
Open terminal / command prompt and run the following command (after populating any variable within <> using the appropriate value
$ curl -d "grant_type=password&client_id=<CLIENT-ID> &client_secret=<CLIENT-SECRET> &username=admin&password=admin" POST https://<INSTANCE-NAME>.service-now.com/oauth_token.do
This will return you a value for REFRESH-TOKEN
Step 3: Create your new ServiceNow Alert Integration
Log in to app.seedata.io
Go to Settings in the left menu bar, then Alerts, and click ADD NEW
Set the type to ServiceNow
Add a name and description for this alert integration, to help you identify it from others in your list
Select the event priorities you wish alerts to be sent for
Add the values obtained from earlier steps
Any alerts to the servicenow alert type can be found in the following path in servicenow.
All > service desk > incidents
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